Conditions for Return

  • Return Window: You have 15 days from the date of delivery to initiate a return.
  • Item Condition: Items must be unused, in their original condition and packaging, with all tags and accessories included.
  • Proof of Purchase: A receipt or order confirmation must accompany your return.

Non-returnable Items

  • Custom-made or personalised items
  • Items purchased on sale
  • Products bought using a gift card

Initiating a Return

To start a return, please follow these steps:

  1. Contact our support team at contact@kinglycrafts.com
  2. Pack the item securely in its original packaging
  3. Include all paperwork, tags, and accessories

Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a tracked shipping service, as we cannot be held liable for lost or undelivered returns.
  • Shipping costs will be deducted from your total refund.

Refunds & Processing Time

Once your item is received, please allow up to 5 business days for inspection and processing.

  • If your return meets our conditions, your refund will be issued to the original payment method.
  • Depending on your payment provider, the refunded amount may take more than 2 business days.

Need Help?

We’re here to make your return experience as smooth as possible.

For any questions or concerns, please reach out to us:

📧 contact@kinglycrafts.com